Be Smart about DNAs (Did Not Attends)

Diarybook continues to develop it’s online appointment reminder system by responding to client’s requirements. Did Not Attends (DNAs) are the dread of any appointment driven business or practice, so Diarybook’s ‘Appointment Status’ key,  helps you to keep track of them. You can also check whether appointments were cancelled by the client or the User of the system, and mark appointments as ‘Tentative’ or ‘Confirmed’.

Knowing your client’s behaviour in terms of keeping appointments is essential for businesses and practices in this climate. Diarybook helps you to be smart about managing your appointments diary and preventing significant loss through DNAs.

If you rely on appointments for your business, we invite you to use Diarybook’s appointment’s diary for free (except for the reminder texts at 10c/10p including VAT – but even then you get 10 free per month!). If your business or practice has more than 100 clients you can upgrade for a nominal charge per year (€84/Stg£58 – see full price list on the website)

Texting…..Old Technology?

According to an ITU (International Telecommunication Union) report ‘The World in 2010, ICT Facts and Figures’, 6.1 trillion SMS text messages were sent globally in 2010. This translates into 192,192 texts per second. So, in an age of rapidly changing technologies what is the future of the humble text? Continue reading

Replying to Appointment Reminders by Text

I see that a Madrid Hospital, Tajo Hospital, have just started implementing an SMS reminder system for medical appointments starting this month. The hospital recorded that there were 10,383 patients that missed scheduled medical consultations in 2010. The hope is that the new SMS reminder system will significantly cut down on these missed appointments.

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